Tea Box FAQ
1. How many products do I get each month?
Every month you’ll receive two bags of our organic and sustainable specialty teas and one self-care product.
2. Can I pick any tea for my subscription?
Yes, we invite you to mix things up! Pick any two of our organic tea blends. Choose HERE. Not sure which tea to try? Let us help. Just select "any tea" at checkout.
3. How much tea is in each bag?
Each bag of loose tea contains about 12 serving of delicious tea. Tea sachet bags contain 12 tea pyramids. Since the pyramids contain a healthy amount of high- quality tea, you might be pleasantly surprised to discover that 1 tea pyramid can easily make 2 cups of delicious tea. So you can make about 24 cups of tea.
4. How much tea can one tea pyramid make?
One tea pyramid can make 8 to 16 ounces of tea. If you love stronger tea, use 8 ounces of water. This will make your tea rich in color and high in caffeine content.
5. What are tea pyramids? Are they different from tea bags?
Yes! Tea pyramids, or tea sachets, contain high quality loose leaf tea. Regular tea bags typically contain low quality tea, also known as "tea dust." Tea pyramids are easier to brew than loose leaf tea. All you have to do is add 1 tea pyramid to a cup filled with hot water, steep it for couple of minutes, and enjoy.
6. Does your tea contain caffeine?
Yes, our organic specialty black and green teas contain caffeine. Our seasonal herbal teas are naturally caffeine-free. You can find more information on our tea packaging.
7. I don't know how to make tea. Where can I find more information?
We’re here to help. When you subscribe to our newsletter, you’ll receive video tutorials from our founder about tea brewing basics. Also, each tea box offers helpful instructions.
8. How many calories are there in your tea?
Our teas are naturally calorie-free.
9. Can I order different teas if I want?
Absolutely! Let us know one month in advance. You can tell us through the contact us page and we’ll send you a confirmation email.
10. Can I exchange or return tea that I don't like?
We are unable to accept food items. However, if you’re not 100% satisfied with your tea, we will gladly refund your money. We love our customers and want to ensure you have the best experience with us. Send us a message regarding your concern through our contact us page.
11. Can I skip a month?
You bet! Just send us a message and we will pause your subscription.
12. How do I cancel?
Cancelation is simple. Just go to THIS page to cancel your subscription.
Have other questions or concerns? Don't hesitate to contact us and let us know.